FAQs

Onboard our vessels especially on business class you are guaranteed with free access to Wi-Fi, shows for entertainment, complementary snacks and soft drinks and free mobile phone charging ports.

Yes, by using your smart phone, you can download our booking App on Google Play Store and follow booking instructions and then pay for the ticket by Tigo pesa, Ezy pesa Halopesa., and Airtel Money

We have very good care for disabled customers as free wheel chairs are provided upon request and they are granted permission to travel by half price.

For residents, the required documents include one of the following; National ID Zanzibar Resident Permit, Voters ID, and letter from the local Government. For non residents, they will have to present the travel passport at our booking offices.

Residents Adult Child Non-residents Adult Child
Economic 25,000 15,000 Economic USD 30 USD 25
Gold 30,000 30,000 Gold USD 40 USD 40
Platinum 50,000 50,000 Platinum USD 50 USD 50
VIP 300,000 Included VIP USD 300 Included

Yes, a customer is allowed to cancel a trip and get refund only if ticket cancellation request is given 30 minutes before departure.

Here is a classification of our ferry fares for children

  1. A child from 0-5years no ticket is required
  2. A child from 6-12 year old fare is Tsh15,000 for resident and $ 25 for non resident and;
  3. A child above 12 years old fare is Tsh25,000 for residents and $ 30 for nonresident depending on a class chosen.

There are four classes namely; Silver, Gold, Platinum and VIP.

Yes, only if supported by medical document that allows her to travel

Always our ferries (Zanzibar1&2) take approximately 75 minutes from Dar es Salaam to Zanzibar